Curb-Side Veterinary Care Procedures:
Thank you for placing your trust in our medical team. We have compiled a list of frequently asked questions to help you navigate care for your pet while following local COVID-19 guidelines and ensuring safety for all involved. Our procedures below outline the various different types of appointments and what you should do on, or before arrival at our hospital.
Please click the link or scroll down for the scenario that applies to you:
- Is this a life-threatening Emergency?
- It’s not life-threatening, but my pet needs medical attention and I don’t have an appointment
- I am here for an appointment
Is this a Life-threatening Emergency?
If your pet is suffering from any of the symptoms of a dire emergency (listed here), please follow the instructions below:
Curb-side Procedure: Please call or text ahead and briefly describe your pet’s symptoms. Walk directly to the front door when you arrive.
Phone: 916-783-4655
Text-line: 916-252-0421
Before you Arrive:
- Please call or text ahead and let us know what symptoms you are seeing.
- Keep track of time and frequency of the activity. For example: “he started vomiting at 10am, he vomited 3 times … at 10:15 am there was blood in the vomit.”
- If your pet ate something toxic, please bring the packaging, or remaining (uneaten) item.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Head straight to the main door.
- The technician who evaluates your pet will determine whether your pet needs to be brought in for treatment immediately, or not.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- Your pet’s doctor will call you following their examination of your pet.
Your Pet’s Life is Not in Imminent Danger, but he/she needs Medical Attention, and you don’t have an Appointment:
If your pet is suffering from any of the symptoms associated with an emergency (listed lower down, following the dire emergency check list), or if you are here because your family veterinarian is closed and you were directed here, but your pet’s life is not in imminent danger, please follow the instructions below:
Curb-side Procedure: Please send us a text when you arrive.
Text-line: 916-252-0421
Before you Arrive:
- If this is an emergency, please call or text ahead and let us know what symptoms you are seeing.
- Please make sure you have your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When You Arrive:
- Please send us a text when you arrive.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- The technician who evaluates your pet will determine whether or not your pet needs to be brought in for treatment immediately.
- Your pet’s doctor will call you following their examination of your pet.
You are Here for your Pet’s Appointment
Please don’t forget your pet’s leash and collar, or make sure he/she is safely inside a carrier.
When you Arrive:
- When you arrive, please park your car and text us with your space number (or the make/model/color) of your car, your pet’s first and last name, and the department or doctor you have an appointment with.
- A member of our team will ask you to fill out a Client Registration form and a COVID symptoms questionnaire, and triage your pet.
- A member of our team will be out to take your pet in for their appointment.
- Your pet’s doctor will call you following their examination of your pet.
Text-line: 916-252-0421